Cameron Research provides a monthly e-Newsletter on topics of interest to those wanting to better understand SMEs.
Below is an archive of some of our past e-Newsletters. To sign up for the free e-Newsletter Subscribe
Who do business owners admire? Generally not the titans of industry ...
Businesses evolve and change as they grow. Business owners realise this, and fear of the changes that growth brings is a key reason that three quarters of them don’t want to grow their business in the first place. But the quarter that DO want to grow are critical to understand as they are the drivers in the economy and the source of employment growth.
Business owners are forever moaning about the challenges of HR. But on digging it becomes clearer that the key challenge is around the 'softer' HR issues.
SME Operators are terribly isolated and burdened. Mental health issues can be a huge struggle for them.
The Financial Services Royal Commission is throwing up a host of issues ... but when it comes to SME banking, few business owners are surprised - or alarmed. Indeed they are most concerned about the 'unintended consequences' of how banks will respond and what it will mean for the SME sector.
The reality is that most small business owners do NOT want to grow their business - a fact which is at the heart of the disconnect between small businesses and large businesses and the people that work within them.
Our annual update on the words to avoid in SME communications ...
Here's an update on the challenges called out by SME Operators at present
How do SMEs view data loss/hacking/ransomware? It is largely a function of business size ...
SMEs are aware of the pending arrival of Amazon to Australian shores but most appear unconcerned. Some are downright blase.
It's hard to understand how SMEs are travelling. Read here to find out what is going on out there ...
Running a business can be thankless. Society pays business owners no respect and nor do the people employed in SMEs.
SMEs are always receiving outbound calls from suppliers. But so often these calls miss the mark. Read why ...
All SMEs think that THEY are different. Their suppliers generally fail to understand the importance of this and what it means for their offers - for what they offer, how they package it and how they communicate it.
SMEs and large businesses tend to have a quite different opinion on what cash flow is, and whether large suppliers (in particular banks) can help them to understand and improve their cash flow position. Frankly, they think banks cannot help them.
When communicating with business owners - in particular when advertising or promoting to them - there are particular words and phrases that just have to be avoided if you want to engage them ...
Virtually everything to do with 'staff' is a headache for businesses - especially those with say 10-100 FTEs ... they do not have the necessary systems in place but they need to. Most alarmingly, they KNOW they need to. Some are starting to look to online HR tools to help them, and the potential market for such resources - which may cover on-barding, off-boarding, performance reviews, leave planning, relevant documentation to mention some - is huge.
SME Operators are colourful cats. Here are ten of the best calls we've heard from SME Operators from the past 25 years ...
SMEs take innovation seriously ... but they view it differently to how it is seen by many commentators. Displaying their typical 'earthiness', many business owners point out that 'innovation' is really more about incremental improvement than a light-bulb moment. In fact they push back hard on the 'one big idea' philosophy. That said, they are virtually all looking to innovate - some by improving through implementing the innovations of others, and some by attempting to overhaul what they do.
As business move from small (ie <20 employees) to mid-market (ie 20-500 employees) they experience many growing pains. Sadly a notable proportion of businesses are unable to make the transition even though they want to. This is especially the case for businesses with 20-50 employees who are 'stuck in the middle' - they're no longer a small business but they don't have the resources (or mind-set) of a larger operator. It is a stressful position to be in.
Business owners don’t sit still. They’re always looking for ways to improve their business. Having researched SMEs for the past 24 years, we’re of the view that they are more open to using technology to improve their business now than they have ever been before.
In our recent panel research, business owners had plenty to say about some of the issues of the day – in particular the Federal Election and Brexit.
We are nearing the end of interviewing for the 22nd wave of our ‘SMEs Through Time’ study with small and mid-market business owners across Australia.